Complaints Procedure

If you have a complaint or concern about the services provided by either dentist or any of our staff please let us know.  We operate our own Practice Complaints Procedure in accordance with National Criteria.

We hope that most problems can be sorted out easily and quickly, often at the time  they arise and with the person concerned. 

If your problem cannot be sorted out in this way, in the first instance, please ask to speak to our Practice Manager,

Kim Duthie who will do her best to resolve the problem for you.

If you are still not happy and you wish to make a formal complaint it should be addressed in writing to Mr. I.S.Duthie as soon as possible after the incident and certainly within 6 months of the incident.   You will receive an acknowledgement of your complaint within 2 working days and we aim to have completed a full investigation within 10 working days.

Please note that we keep strictly to the rules of confidentiality so if you are complaining on behalf of someone else we will need their permission to discuss the matter with you.. 

In the unfortunate and unlikely event that you are still not satisfied you can contact one of  the following for advice:-

The Complaints Manager, NHS SW London, Leon House 233 High Street Croydon CR0 9XT  Tel:- 0208 274 6000

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon CR92ER Tel:- 08456 120 540

The General Dental Council 37 Wimpole Street London W1M8DQ  Tel:- 0845 222 4141

Website last updated  12/4/13